Tripl It started with a simple observation: tenants often have rights, but knowing you have those rights and actually doing something about them are two very different things.

As a tenant myself, I experienced this first-hand. While dealing with my own housing-related issues and pursuing claims, I began to see just how complicated the process could be. Understanding what had happened, figuring out whether there was a potential claim, collecting the right evidence, communicating with landlords and agents, preparing documents, and navigating the legal process all required time, research and persistence.

And I realised that I wasn't the only one. There are thousands of tenants who may be dealing with things like unprotected deposits, unlawful renting arrangements, poor housing conditions or other breaches of their rights. Yet for many people, the process of finding out whether they have a claim, let alone doing something about it can feel intimidating, expensive and unnecessarily complicated.

At the same time, the legal system isn't designed to make every step easy for someone who isn't a lawyer. Legal help can also be expensive, particularly when the value of a claim is relatively modest. That gap is where Triple It began!

I wanted to build something that could make the process easier to understand and easier to navigate, without pretending to be a law firm. Tripl It is designed to help tenants understand their situation, identify potential claims, organise the information and evidence they already have, and prepare themselves for the next step. The idea is simple: give tenants the tools and information they need to stand up for their rights. What started from my own experience with housing claims has grown into a much bigger idea, a platform that can make the process of pursuing legitimate housing claims more accessible, more organised and less overwhelming. Because having a right means very little if you don't know how to use it.