Updated Wednesday 30 Sept. 2026
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Council confirmation letter (Email will do!)
Tenancy/ Lease agreement
Rent Receipts (Any proof of payment)
RRO1 form
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Find the First-tier Tribunal (Property Chamber) office that covers your area, together with its contact details and regional coverage.
FAQ
How do I file a Rent Repayment Order claim?
A Rent Repayment Order (RRO) claim is generally made to the First-tier Tribunal (Property Chamber). You will need to complete the appropriate application form, provide details of the landlord and property, explain the offence you believe was committed, and submit supporting evidence. The exact process can vary depending on the type of offence and circumstances of your tenancy.
Is there a deadline for filing an RRO claim?
Yes. RRO applications are subject to statutory time limits, and the deadline depends on the circumstances of the claim. It is therefore important to establish when the relevant offence was committed and when the applicable limitation period began before relying on a potential claim.
Do I need a solicitor to file an RRO claim?
You do not necessarily need a solicitor to bring an RRO claim. Tenants can represent themselves before the First-tier Tribunal. However, the process involves identifying the correct offence, preparing evidence, calculating the amount claimed and presenting your case, so you should make sure you understand the requirements before filing.
This guide summarises and simplifies information published by GOV.UK to make Rent Repayment Order rules easier to understand and apply to your own situation. It is not a replacement for the original guidance or legislation. For the full, original information, you can verify the guidance directly on GOV.UK. Tripl It is not a law firm and this content does not constitute legal advice. Laws and guidance can change, so always check the current official guidance before taking action.