Cookies.

Last updated: 10 Aug. 2026

What are cookies and why do we use them?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, understand how visitors use them, and improve services. At Tripl It, we use cookies and similar technologies to operate our website, improve your experience, understand website usage and, where permitted, measure our marketing. This Cookie Policy explains what cookies are, how we use them and how you can control them.

Who we are

Tripl It provides tools and services designed to help tenants understand potential housing claims, organise information and evidence, prepare documents and take the next steps with a housing-related issue. Tripl It is not a law firm. Our services are not a substitute for advice from a qualified solicitor or other regulated legal professional. For questions about this Cookie Policy, please contact us through our website.

The types of cookies we use

1. Essential cookies

These cookies are necessary for our website to work properly. They may be used to:

• Keep our website secure;

• Enable essential forms and features;

• Maintain your session;

• Remember necessary settings; and

• Prevent fraud or abuse.

These cookies generally do not require consent because they are necessary to provide the service you have requested.

2. Analytics and performance cookies

These cookies help us understand how visitors use our website, including:

• Which pages are viewed;

• How visitors reach our website;

• How long visitors spend on pages;

• Which features are used; and

• Whether visitors encounter errors.

Where required by law, we will ask for your consent before using these cookies.

3. Functionality cookies

These cookies remember choices you make and help provide a more personalised experience, such as:

• Cookie preferences;

• Website settings; and

• Whether you have seen certain messages.

Where required, we use these cookies only with your consent.

4. Marketing and advertising cookies

These cookies and similar technologies help us understand and measure our marketing activities, including:

• Which advertisements bring visitors to our website;

• Which pages visitors view after clicking an advert;

• Which marketing campaigns generate enquiries; and

• How our advertising performs.

We use non-essential marketing cookies only where the required consent has been given.

Third-party cookies

Some website features may use third-party services that place their own cookies or similar technologies. These may include providers involved in:

• Analytics;

• Advertising;

• Payment processing;

• Website security;

• Customer support; and

• Other website services.

Third-party providers may process information according to their own privacy policies.

Cookies and information you provide

Some Tripl It services allow you to submit information about a housing issue or potential claim, such as your name, email address, tenancy information and details of your housing problem. Cookies are not intended to collect the substantive details of your housing claim. However, cookie information may sometimes be associated with other information we hold about you. Where this happens, we handle it in accordance with our Privacy Policy and applicable data protection law. Please avoid submitting unnecessary sensitive personal information through our website.

How we use cookie information

Depending on the cookie and your preferences, information collected may be used to:

• Keep our website functioning;

• Improve website performance;

• Understand how visitors use our services;

• Measure marketing campaigns;

• Protect against fraud and abuse;

• Remember preferences; and

• Improve our tenant services and resources.

We do not sell personal information obtained through cookies to third parties.

Managing your cookie preferences

When you first visit our website, where required, our cookie banner allows you to:

• Accept non-essential cookies;

• Reject non-essential cookies; or

• Choose which cookie categories to allow.

You can change your preferences at any time through our website's cookie settings.

You can also manage or delete cookies through your browser settings.

What happens if you disable cookies?

You can generally continue using our website after disabling non-essential cookies. However:

• Some preferences may not be saved;

• Certain features may not work properly;

• Some services may require information to be entered again; and

• Website performance may be affected.

Essential cookies may still be used where necessary for website operation or security.

Cookies and your privacy

We aim to:

• Use cookies for legitimate purposes;

• Collect only information we need;

• Give you control over non-essential cookies;

• Protect information collected through our website;

• Use reputable service providers; and

• Regularly review the technologies we use.

For more information about how we handle personal information, please see our Privacy Policy.

Changes to this Cookie Policy

We may update this policy when we introduce or remove cookies, change third-party services, add website features or when legal requirements change.

We will update the Last updated date when changes are made and, where appropriate, ask you to review your preferences again.